Haddow Group India seeks a Customer Service Executive based in Tamil Nadu to join its fast-growing e-commerce division. The position centers on managing customer interactions to enhance satisfaction and improve service ratings. You will serve as the initial contact, providing exceptional support via phone, email, live chat, and social media. Key tasks involve diagnosing and resolving complaints, with the authority to escalate intricate issues to senior management. You will also systematically gather, track, and evaluate customer feedback to pinpoint areas for enhancement, thereby contributing to a consistently positive customer journey.