Customer Service Executive at Ram Fincorp — Noida | Apply 2026 | 3rangaR
Customer Service Executive
Full-timevia scraped
Job Description
- Handle customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide timely solutions.
- Maintain a high level of customer satisfaction and service quality.
- Process customer requests, orders, and service\-related queries accurately.
- Coordinate with internal teams to ensure prompt issue resolution.
- Maintain accurate records of customer interactions in CRM systems.
- Follow up with customers to ensure issues are resolved effectively.
- Escalate complex issues to the appropriate department when required.
- Meet service level agreements (SLAs) and performance targets.
- Provide product and service information to customers.
Identify customer needs and recommend appropriate solutions.
Prepare customer service reports and feedback summaries.Contribute to process improvement initiatives to enhance customer experience.Ensure compliance with company policies and customer service standards.- Proficiency in MS Office and CRM tools.
- Good interpersonal and relationship management skills.
- Experience in customer support, customer service, or a similar role preferred.
Pay: ₹20,000\.00 \- ₹30,000\.00 per month
Benefits
- Food provided
- Paid sick time
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Noida
- Posted
- 8h ago
- Source
- Scraped