Customer Service Representative

• *Key responsibilities :**

• **System Monitoring:** Oversee all inbound channels (website forms, email, social media, cold calls, and live chat) to ensure every enquiry is captured.
• **Allocation:** Establish and manage automated rules or workflows to instantly route leads to the correct sales reps or technical teams.
• **Follow\-up Protocol:** Implement rigorous follow\-up workflows for pending quotations, design approvals, or initial callbacks.
• **Quality Control:** Periodically review team communications to ensure adherence to company standards, professional etiquette, and pitch accuracy

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person