Customer Service Team Leader

Anuj IMF Pvt. Ltd. is looking for a dynamic Customer Service Team Leader who can recruit, train, manage, and drive a high\-performing customer service team. The candidate will be responsible for ensuring excellent customer support, team productivity, and achievement of business objectives.

Key Responsibilities

• Recruit and onboard Customer Service Executives.
• Lead, motivate, and drive the team to achieve performance targets.
• Monitor daily team productivity and service quality.
• Handle customer escalations and ensure timely resolution.
• Conduct regular training, coaching, and team development sessions.
• Track KPIs, prepare performance reports, and implement improvement plans.
• Ensure high customer satisfaction and retention levels.
• Coordinate with internal departments for seamless customer support.