Customer Service Team Leader

• *Job Responsibilities:**

• Manage and supervise the customer support and fee collection team.
• Handle student queries, complaints, and escalations.
• Monitor pending fee payments and ensure timely follow\-ups.
• Set and achieve team targets for collections and customer support.
• Track team performance, call quality, and daily reports.
• Train and motivate team members to improve productivity.
• Coordinate with internal departments to ensure smooth student support.

Pay: ₹30,000\.00 \- ₹35,000\.00 per month

Benefits

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Experience

• Team Leader: 1 year (Required)

Work Location: In person