Customer Success Associate

• *LA Technologies** is looking for a **Pre\-Sales Tele caller** with **0–3 years of experience** in **Telecom, IT Infrastructure, Networking or Cybersecurity solutions**.

• *Location:** BKC, Mumbai

• *Key Roles \& Responsibilities**

• *1\. Lead Generation \& Prospecting**

• Identify and develop new B2B prospects through tele calling, email, WhatsApp and online research.
• Generate qualified leads across Telecom, IT Infrastructure, Networking and Cybersecurity.
• Maintain a structured database of prospects, decision\-makers and opportunities.

• *2\. Lead Qualification**

• Understand customer requirements, business needs, branch/site requirements and technology environment.
• Qualify prospects based on requirement, budget, timeline and decision\-making process.
• Capture accurate customer information and prepare requirement briefs for the sales team.

• *3\. Pre\-Sales Support**

• Develop a basic understanding of solutions such as **Broadband, ILL, SD\-WAN, Managed Network Services, Cybersecurity, Firewall, Cloud, NOC/SOC and IT Infrastructure**.
• Coordinate with the technical/pre\-sales team for **feasibility, solution design, BOM/BOQ and commercials**.
• Support preparation and sharing of proposals, presentations and commercial offers.

• *4\. Sales Coordination**

• Schedule customer meetings, online demos and discussions for the sales team.
• Follow up on proposals, feasibility, commercials, negotiations and pending customer inputs.
• Maintain regular follow\-ups until the opportunity moves to the next stage.

• *5\. Lead Reporting**

• Maintain daily call, lead and opportunity updates in ERP/Excel.
• Track lead status, follow\-ups, meetings, proposals and closures.
• Share daily/weekly sales pipeline and activity reports with the reporting manager.

• *6\. Customer \& Internal Coordination**

• Coordinate between customers, sales, pre\-sales, NOC, operations and technical teams.
• Ensure customer requirements are communicated accurately to the relevant internal teams.
• Support smooth handover of qualified opportunities to the sales team.

• *Key Performance Indicators**

• 100–150 quality outbound calls/day
• Qualified B2B discussions and lead generation
• Requirement/feasibility opportunities generated
• Customer meetings scheduled
• Proposals/BOQs progressed
• Follow\-up discipline and pipeline conversion
• Contribution towards new customer acquisition and sales closure

• *Candidate Profile**

• **1–3 years of relevant experience** in Telecom / IT Infrastructure / Networking / Cybersecurity / B2B technology sales.
• Good communication, telecalling and follow\-up skills.
• Ability to speak confidently with business and technology stakeholders.
• Basic understanding of B2B technology solutions.
• Good email, Excel and CRM skills.
• Self\-driven, target\-oriented and willing to learn technology solutions.

• *IMMEDIATE JOINERS WILL BE GIVEN PREFERENCE.**

Pay: ₹350,000\.00 \- ₹420,000\.00 per year

Benefits

• Health insurance
• Provident Fund

Application Question(s)

• How soon you are available to join?

Education

• Bachelor's (Required)

Experience

• Telemarketing: 1 year (Required)
• Outbound sales: 1 year (Required)
• IT sales: 1 year (Required)
• Networking/Cybersecurity: 1 year (Required)

Language

• English (Required)

Work Location: In person