Customer Success Associate

• *Hiring: Customer Success Associate Associate**

We are looking for a proactive and customer\-focused Customer Success Associate to join our team. This is a great opportunity for a fresher who is eager to start their career in customer success, account management, or client relationship management.

• *Location:** Noida (Sec\-132\)

• *Experience:** Fresher (0\-1\) years

• *Role:** Customer Success Associate

• *Responsibilities:**

• Serve as the primary point of contact for assigned customers.
• Build and maintain long\-term client relationships.
• Conduct customer onboarding and ensure successful product adoption.
• Understand customer requirements and provide appropriate solutions.
• Monitor customer health and proactively identify risks \& opportunities.
• **Resolve customer issues by coordinating with Support, Sales \& Technical teams.** Drive customer retention, renewals, upselling \& cross\-selling.
• **Conduct regular business reviews and share product updates.** Track customer feedback and collaborate with product teams.
• **Maintain accurate customer records and interactions in CRM tools.** Ensure customer satisfaction by meeting defined SLAs \& KPIs

• *Skills and Qualification:**

• Graduate in any discipline
• Good communication and coordination skills
• Basic knowledge of MS Office (Excel, Word, PowerPoint)
• Quick learner with the ability to adapt to digital procurement platforms
• Strong stakeholder management \& relationship\-building skills.

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹22,000\.00 per month

Benefits

• Provident Fund

Education

• Bachelor's (Required)

Work Location: In person