Customer Success Executive

We are looking for a Customer Success Executive with at least 1 year of experience in customer support or customer service. The ideal candidate should have good communication skills, strong comprehension and logical reasoning abilities, and the ability to handle customer queries efficiently.

Key Responsibilities

• Handle customer queries through calls, emails, and other communication channels.
• Provide timely and effective solutions to customer concerns.
• Ensure a positive customer experience and maintain customer satisfaction.
• Understand customer requirements and provide appropriate assistance.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow\-ups.
• Ensure timely responses and proper resolution of customer queries.

Required Skills \& Qualifications

• Minimum 1 year of experience in a customer support/customer service role.
• Good English communication and comprehension skills.
• Strong logical reasoning and problem\-solving abilities.
• Good typing speed and accuracy.
• Basic knowledge of MS Excel and computer operations.
• Good interpersonal skills and a customer\-centric approach.
• Ability to manage multiple customer queries efficiently.

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Work Location: In person