Customer Success Manager

• *Job Title:** Customer Success Manager
• *Location:** Mumbai (Hybrid – 3 days/week in office)
• *Experience Required:** Minimum 3 Years
• *Employment Type:** Full\-time
• *Compensation:** ₹30,000 – ₹45,000 per month

• *About the Role:**

We are looking for a driven and personable Customer Success Manager to join the sales team. In this role, you will be responsible for driving lead generation, managing a high\-volume sales pipeline, and building long\-term relationships with importers and exporters.

• *Key Responsibilities:**

• **Communication Excellence:** Clearly articulate the value of the platform’s AI\-powered fruit exchange and pre\-booking opportunities to potential clients
• **Lead Management:** Generate, manage, and convert new leads while handling a sales funnel of at least 500 leads
• **Sales Prioritisation:** Prioritise leads effectively to maximise conversion rates and achieve sales targets
• **Relationship Building:** Build strong, trust\-based relationships with clients to enhance retention and satisfaction
• **Outbound Outreach:** Conduct cold calls and emails professionally to drive conversions
• **Meeting Coordination:** Set up and manage meetings across multiple cities for business discussions
• **Market Intelligence:** Stay updated on industry trends and competitor activities to identify opportunities
• **Collaboration:** Work closely with marketing teams to align messaging and drive demand
• **Performance Tracking:** Use CRM tools to track leads, sales activities, and performance metrics
• **Negotiation \& Closing:** Structure and negotiate pre\-booking terms and close deals effectively
• **Client Onboarding:** Guide clients through onboarding for a smooth first transaction experience
• **Cross\-functional Feedback:** Share client and market insights with product and operations teams
• **Forecasting \& Reporting:** Maintain accurate sales forecasts and provide regular pipeline updates

• *Requirements:**

• Minimum 3 years of experience in Sales / Customer Management / Business Development
• Strong communication and interpersonal skills
• Proven ability to manage high\-volume sales pipelines
• Comfortable with cold calling and proactive outreach
• Willingness to travel for client meetings
• Prior experience in agri\-trade, fresh produce, import\-export, or B2B platforms is a plus

Pay: ₹30,000\.00 \- ₹45,000\.00 per month

Application Question(s)

• How many years of experience do you have in Sales / Key Account Management / Business Development?
• Have you handled a high\-volume sales pipeline (300\+ leads)? If yes, briefly explain your experience.
• Are you comfortable with cold calling and cold emailing as a part of your daily role?
• Are you open to traveling across cities for client meetings?
• Do you have experience working in B2B sales?
• Are you comfortable working in a hybrid setup (Mumbai – 3 days/week in office)?
• What is your current salary?
• What is your notice period?
• Where are you from in Mumbai (Area)?

Work Location: In person