Customer Support Associate

We are seeking a proactive **Client Support Executive** to serve as the bridge between our active clients, the technical team, and internal management. You will be the primary point of contact for onboarding queries, CRM guidance, and service updates.

• *Key Responsibilities:**

• Act as the direct point of contact for active clients, resolving service requests and inquiries promptly.
• Address client issues related to our proprietary CRM portal, diagnosing problems and coordinating directly with our tech team for fast resolution.
• Facilitate client requirements and service adjustments by aligning with campaign managers and leadership.
• De\-escalate client concerns with professionalism, maintaining clear documentation and proactive follow\-ups.

• *Requirements:**

• Excellent verbal and written communication skills in both Hindi and English.
• Strong emotional intelligence—ability to handle high\-pressure situations, difficult conversations, and diverse client temperaments calmly.
• Basic tech\-savviness and comfort learning/explaining web dashboards and CRM tools.
• Prior experience in customer support, account management, or B2B client handling is a plus (Freshers with exceptional communication skills are encouraged to apply).

• *What We Offer:**

• Competitive salary based on capability and experience.
• Direct hands\-on exposure to high\-growth performance marketing and SaaS ecosystems.
• Clear career growth into Account Management or Operations Leadership.

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Work Location: In person