Customer Support Executive

We are looking for a Customer Support Executive with prior experience in D2C customer support, specifically handling customer queries, complaints, and escalations for e\-commerce brands or marketplaces.

• *Key Responsibilities:**

\- Follow through on customer inquiries to ensure they are resolved accurately and promptly.

\- Adapt strategies or communication styles based on customer needs to enhance satisfaction.

\- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.

\- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.

\- Offer peer support and share best practices with colleagues to strengthen team knowledge.

\- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.

\- Collaborate with different departments to ensure a smooth and aligned customer experience.

\- Take ownership of escalations and ensure timely closure with appropriate follow\-ups.

\- Track and maintain organized records of customer interactions, open cases, and issue resolution times.

\- Contribute to the overall performance of the support team by being accountable, solution\-driven, and customer\-obsessed.

Pay: ₹15,000\.00 \- ₹45,000\.00 per month