We are looking for a Customer Support Executive with prior experience in D2C customer support, specifically handling customer queries, complaints, and escalations for e\-commerce brands or marketplaces.
\- Follow through on customer inquiries to ensure they are resolved accurately and promptly.
\- Adapt strategies or communication styles based on customer needs to enhance satisfaction.
\- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.
\- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.
\- Offer peer support and share best practices with colleagues to strengthen team knowledge.
\- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.
\- Collaborate with different departments to ensure a smooth and aligned customer experience.
\- Take ownership of escalations and ensure timely closure with appropriate follow\-ups.
\- Track and maintain organized records of customer interactions, open cases, and issue resolution times.
\- Contribute to the overall performance of the support team by being accountable, solution\-driven, and customer\-obsessed.
Pay: ₹15,000\.00 \- ₹45,000\.00 per month
Work Location: In person
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