Customer Support Executive

We are looking for a customer\-focused and detail\-oriented Customer Support Executive to provide prompt and professional assistance to customers through chat.

The ideal candidate should possess excellent written communication skills, be able to multitask, and maintain a positive attitude while resolving customer queries efficiently.

• *Key Responsibilities**

• Respond to customer inquiries via live chat in a timely and professional manner.
• Resolve customer issues related to products, services, orders, or accounts.
• Provide accurate information and guide customers through solutions.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of customer satisfaction through quality interactions.
• Document customer interactions accurately in the CRM system.
• Meet response time, resolution time, and quality standards.
• Handle multiple chat conversations simultaneously while maintaining accuracy.
• Stay updated on company products, services, and policies

• *Selection Process**

HR interview

Operations interview

Typing test (minimum 30 WPM)

Mock chat round

Essay writing

Pay: ₹15,330\.00 \- ₹20,500\.00 per month

Work Location: In person