Customer Support Executive (CSE)

• *Key Responsibilities**

• **Customer Interaction:** Handle incoming customer inquiries, requests, and complaints via phone calls, emails, and live chat platforms.
• **Issue Resolution:** Diagnose customer problems, provide accurate product/service information, and offer practical solutions or workarounds.
• **Escalation Handling:** Identify complex or high\-priority issues and escalate them to appropriate internal teams or senior management.
• **Ticket \& Record Management:** Maintain detailed and accurate records of customer interactions, feedback, and support tickets in the CRM system.
• **Follow\-Ups:** Reach out to customers to ensure their problems are fully resolved and gather feedback to improve service quality.

Pay: ₹300,000\.00 \- ₹450,000\.00 per year

Benefits

• Provident Fund

Work Location: In person