Customer Support Executive – Flipkart Process

We are hiring energetic and customer\-focused professionals for the **Flipkart Voice Process**. This is a full\-time, on\-site role designed for individuals who are passionate about delivering excellent service and communication.

As a **Customer Support Executive**, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e\-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast\-paced environment. Immediate joiners are highly preferred.

• *Key Responsibilities:**

• Handle customer queries and complaints via calls professionally and promptly
• Maintain service quality as per Flipkart standards
• Ensure quick resolution and customer satisfaction in every interaction
• Update call records and maintain accurate documentation
• Coordinate with internal teams to ensure issue closure
• Meet performance targets including attendance, quality, and productivity

• *Eligibility Criteria:**

• Minimum education: 12th pass (Higher Secondary) or above
• Minimum 1 year of experience in any field/domain
• Strong fluency in both **English** and **Hindi** (verbal communication)
• Must be willing to work in rotational shifts
• Immediate joiners will be given priority

• *Salary \& Benefits:**

• **CTC:** ₹26,000/month
• **Take\-Home Salary:** ₹22,000/month
• **Attendance Bonus:** ₹3,500/month
• **Performance Incentives:** Up to ₹80,000/month based on KPIs

• *Interview Process (Online):**

• HR Screening Round
• Versant Test (Level 5 qualification mandatory)
• Operations Round
• Client Round (Final Selection)

Pay: ₹26,000\.00 \- ₹30,000\.00 per month

Work Location: In person