Customer Support Executive Hindi

We are seeking a proactive and customer\-focused **Customer Support Executive** to join our team in the slimming and wellness industry. You will be the first point of contact for clients, responsible for providing exceptional service, handling inquiries, scheduling appointments, and ensuring a smooth and supportive experience throughout their wellness journey.

• *Key Responsibilities:**

• Handle incoming calls, messages, and emails from new and existing clients regarding services, appointments, and follow\-ups.
• Provide detailed information about slimming programs, packages, and treatments.
• Assist clients in booking, rescheduling, and confirming appointments.
• Maintain and update client records accurately in the CRM system.
• Follow up with leads and clients to ensure satisfaction and encourage continued engagement.
• Resolve client issues or complaints professionally and promptly, escalating when necessary.
• Coordinate with the internal team (counsellors, nutritionists, therapists) to ensure seamless service delivery.
• Maintain a high level of product and service knowledge to confidently address client queries.
• Support front desk operations when required, including welcoming walk\-in clients.
• Encourage client feedback and actively contribute to improving service quality.

Job Type: Full\-time

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Experience

• Medical receptionist: 1 year (Required)

Language

• English (Required)

Work Location: In person