Customer Support Executive

• *Company Name:\-Vyapar PVT LTD** **Responsibility*** Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

• *Core Responsibilities:****Customer Support:*** Assist users via phone, email, and chat, providing guidance on software usage, resolving basic

issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.**Lead Generation:*** Identify and qualify sales opportunities during support interactions, and reach out to potential

users to introduce the software. **Desired Skills and Requirements:**

• Exp : 0 (Fresher)
• Any Graduate
• Fresher ( Pass out 2024\)
• Having accounting knowledge is a plus.

• *Languages : English \& Hindi** **Other Mandates: Office\-based work and weekly 6 days work.** **Benefits :**

• Full\-time job
• Incentive
• Mediclaim benefits (Self \+ Spouse \+ Children \+ Mother \& Father)
• Attendance Incentive

• *NOTE : You can bring your friends along if looking for a job.** **Company Website :** **Address :** GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103

I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.