Customer Support Representative

• *What you'll do**
• *Job Title\-** Customer Service Associate (CSA) Non\-Voice Preferred candidate profile : looking for immediate joiners residing in Bengaluru.

• *Position Details:**

• Role: Consultant/Sr. Consultant \- Customer Support
• Location: Electronic City, Phase 1, Bangalore
• Shift Timings: Rotational Shifts
• Perks: 2\-way Cabs and Food.
• Please note: This position involves rotational shifts

• *Overview of Position The role of the Customer Service Associate (CSA) \- Non\-Voice, will be responsible for:**

• Providing support and resolve issues via email and other electronic communications
• Building credibility and trust with the customer by empathizing with their problem in words
• Proactively understanding their needs and responding promptly to resolve their issue
• Applying advanced troubleshooting techniques to provide unique solutions to the customers individual need
• Leveraging their experience to provide feedback to the team on how to improve client service
• Driving customer communication during critical events

• *Educational/Work Experience and Requirements**

• Must successfully pass a background check of 12th graduate or equivalent required
• Experience in the gaming/tech support industry is a plus
• Critical Skills
• Above average verbal and written communication skills \- ability to
• speak accurately, using proper grammar, and good enunciation

• *Point of Contact :HR :** Sonia Lewis
• *Contact Number** :7899915386

Pay: ₹17,000\.00 \- ₹30,000\.00 per month

Benefits

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person