Customer Support Specialist

Customer Support Specialist

• *Company:** Codeyoung
• *Job Type:** Full\-Time
• *Work Schedule:** 6 Days Working \| Rotational Week Off
• *Shift:** Night Shift (US/International Process)

About Codeyoung

Codeyoung is a leading EdTech platform dedicated to empowering students through innovative and engaging learning experiences. We are looking for enthusiastic and customer\-focused professionals to join our growing support team.

Job Summary

As a Customer Support Specialist, you will be responsible for providing exceptional support to customers through calls, emails, and chats. You will address customer inquiries, resolve concerns, and ensure a seamless customer experience while maintaining high service standards.

Key Responsibilities

• Handle customer queries and concerns via phone, email, and chat.
• Provide accurate information regarding products, services, and processes.
• Resolve customer issues efficiently and professionally.
• Escalate complex cases to the appropriate teams and ensure timely resolution.
• Maintain detailed records of customer interactions in CRM systems.
• Follow up with customers to ensure complete resolution and satisfaction.
• Meet quality, productivity, and customer satisfaction targets.
• Collaborate with internal teams to improve customer experience.

Eligibility Criteria

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Strong customer service and problem\-solving skills.
• Ability to multitask and work in a fast\-paced environment.
• Prior experience in Customer Support, Customer Service, International Voice Process, or BPO is preferred.
• Comfortable working in night shifts.

Preferred Skills

• Strong interpersonal and communication skills.
• Customer\-first mindset with a positive attitude.
• Basic knowledge of CRM tools and customer support platforms.
• Ability to work independently and as part of a team.

Working Conditions

• 6 Days Working
• Night Shift (US/International Process)
• Work from Office

Pay: ₹600,000\.00 \- ₹650,000\.00 per year

Application Question(s)

• Do you have your own laptop ?
• Are you fine with night shift ?
• Are you willing to relocate to Bangalore HSR Layout , Sector 2 ?
• What is your current CTC ?
• What is your notice period ?

Work Location: In person