Customer Technical Support

Having min 1\-2 years in Experience in customer Tech support, dealing with clients

having good communication and presentation skills. **Comfortable using online meeting tools, CRM systems, and MS Office application**s.

• *Job Responsibilities:\-**

Reach out to clients \& prospective customers to introduce Co CRM software solutions.

 C**onduct online CRM product demonstrations, explaining the platform's features and benefits.**

 **Support onboarding of new customers and assist them in setting up their accounts**

• *and workflows of the software purchase**

 **Provide day\-to\-day support to users utilizing the CRM platform.**

 Coordinate with internal product and technical teams to resolve customer queries and improve customer experience.

 **Follow up with B2B clients \- leads generated through marketing campaigns and digital outreach**

• *activities for the CRM software solutions**

 Maintain proper records of customer interactions and updates using CRM tools.

 **Build strong relationships with customers to improve retention and long\-term**