Job category
Finance
Experience level
Entry
Relocation available
This role is eligible for relocation within country
Job type
Professionals
Travel required
No travel is expected with this role
Job code
RQ111399
Global Business Services (FBT) is bp’s shared services organisation. FBT contributes by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. The Data Operations Team sits within FBT and is the custodian of a large proportion of bp’s commercial and financial data across the FBT Finance, Procurement and Customer Functions.
The bank phone team within the FBT Team have a critical role to play in protecting bp from fraud associated with payments to vendors. The team, based in Szeged, Pune and Kuala Lumpur, perform a meaningful control activity by calling suppliers around the globe to confirm that requests to update vendor bank details are from genuine sources.
The Data Operations Analyst will be responsible for working on a number of daily cases allocated by a supervisor. For each case, they will need to understand the information provided in the case documentation and use it to complete a standard form for use in a formal validation phone call with the supplier. By way of preparation for the call they will also be required to conduct research and searches on the supplier via a number of on\-line sources. The Data Operations Administrator will then be required to complete a telephone call with the supplier, following a standard script and checking the information they have gathered. They will be required to request additional security information on the call and to validate this information in bp’s finance systems (particularly SAP) post\-call. The post holder will also be responsible for helping to advance and resolve unclear requests. This post will specialise in providing a service to bp’s oil and gas trading arm but will help out with all call back requests.
As well as presenting with suppliers in a professional manner, the post\-holder will need to work with members of the bp Procurement and Accounts Payable Teams to resolve issues.
Key challenges for the Data Operations Administrator are to ensure that robust controls processes in this area are followed at all times. A number of the update requests that are actioned within the team are related to overdue or urgent requests for payment due to oversights by requestors. It is important that the post holder ensures that FBT Data Operations processes are performed according to the standards set, regardless of any time pressures imposed by requestors.
In calls some vendors may be challenging and reluctant to provide the information requested so the ability to establish rapport and to communicate clearly is important. Having excellent verbal customer service skills is paramount in this position due to the high volume of phone calls required to complete banking validations.
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre\-placement drug screening, medical review of physical fitness for the role, and background checks.
Pay
bp offers competitive pay in line with industry standards, making us an employer of choice.
Discretionary bonus
We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company.
Retirement \& savings
We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security.
Insurance benefits
To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service.
Equity
Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp’s success.
Disclaimer
This is a high\-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers’ discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.
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