MSM Unify is recruiting for a Director, EPO Capability and Talent Build position based in India, with required client-site travel. This full-time permanent role reports to the Head of Education Process Outsourcing (EPO) and requires 12 to 16 years of experience. MSM Unify's EPO service enables partner universities to outsource non-core, high-volume, and operational support functions to dedicated expert teams. Delivered through an AI-first operating model, EPO helps institutions reduce operational costs, improve service quality, accelerate turnaround times, and scale efficiently without additional infrastructure investments. The EPO function supports universities across twelve service lines covering academic and administrative operations. In this leadership role, you will be responsible for developing capabilities and talent within the EPO division to ensure high-quality service delivery and operational excellence in outsourced education processes.
Msm Unify · HR, IN