Electrical Sales Assistant

Job Description – Customer Support Executive (Sales Coordination)

• *Job Title:** Customer Support Executive (Sales Coordination)
• *Location:** \[Location]
• *Employment Type:** Full\-Time
• *Experience:** 1–2 Years
• *Qualification:** Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering

Job Summary

We are looking for a proactive and customer\-focused Customer Support Executive to manage customer inquiries, prepare quotations, coordinate sales order processing, and ensure excellent customer service. The ideal candidate should possess strong communication skills, be detail\-oriented, and be comfortable working with business systems while coordinating with internal teams to ensure timely execution of customer requirements.

Key Responsibilities

• Receive, analyze, and respond to customer inquiries through email, company WhatsApp, and other communication channels.
• Prepare and issue quotations as per customer requirements while ensuring all inquiries are responded to on the same working day.
• Follow up on quotations to improve quotation\-to\-order conversion.
• Handle existing customer inquiries efficiently while identifying opportunities for new business generation.
• Maintain strong relationships with existing customers by providing timely and professional support.
• Complete customer KYC documentation and ensure customer records and codes remain updated.
• Coordinate with supervisors for pricing approvals and timely quotation release.
• Convert approved quotations into Sales Orders (SO) based on customer purchase orders.
• Ensure accurate Sales Order booking and coordinate with supervisors for timely system approval and release.
• Maintain professional customer communication using proper email etiquette and other official communication channels.
• Resolve customer complaints promptly and ensure high levels of customer satisfaction.
• Collect customer feedback on products and services and share insights with the sales and management teams.
• Understand customer requirements related to products, brands, and business segments to provide suitable solutions.
• Maintain accurate records of customer interactions and order status.

Required Qualifications

• Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical or Mechanical Engineering.
• 1–2 years of experience in customer service, sales coordination, quotation management, or a similar role.
• Freshers with excellent communication skills and relevant educational background may also be considered.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Good knowledge of quotation preparation and sales order processes.
• Proficiency in MS Office and business software/ERP systems.
• Strong organizational and multitasking skills.
• Attention to detail and ability to work under deadlines.
• Professional email writing and communication etiquette.
• Problem\-solving mindset with a customer\-first approach.
• Ability to coordinate effectively with internal departments and supervisors.**Job Title:** Customer Support Executive (Sales Coordination)
• **Location:**
• \[Location]
• **Employment Type:**

Full\-Time**Experience:** 1–2 Years**Qualification:** Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering

Pay: ₹8,188\.12 \- ₹33,337\.95 per month

Application Question(s)

• Are you willing to do field sales?
• Do you have experience in electric technical equipments

Work Location: In person