Email Support Executive

• *Email Support Executive** is a non\-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through asynchronous email communication. Key Responsibilities

• **Customer Interaction**: Respond to user queries and concerns promptly using clear, professional, and empathetic written communication.
• **Issue Resolution**: Troubleshoot product or service problems, determine root causes, and provide step\-by\-step solutions.
• **Queue Management**: Prioritize email tickets to meet defined **Service Level Agreements (SLAs)** and response time targets.
• **Escalation**: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
• **Data Logging**: Maintain accurate records of all customer interactions and transactions in **CRM systems** like Zendesk, Freshdesk, or Salesforce.
• **Feedback Collection**: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.

Required Skills \& Qualifications

• **Communication**: Exceptional written English with a strong grasp of **email etiquette**, grammar, and professional tone.
• **Technical Proficiency**: Ability to use customer support software and basic computer applications (MS Office, Google Workspace).
• **Typing Speed**: Typically requires a speed of **50–70 WPM** for high\-efficiency environments.
• **Soft Skills**: High levels of **patience**, empathy, and the ability to work under pressure.
• **Education**: Minimum of a high school diploma; a **Bachelor’s degree** is often preferred for international BPO or SaaS roles.
• Age criteria 18 to 29 years

Job Types: Full\-time, Permanent, Fresher

Pay: ₹16,275\.37 \- ₹32,352\.59 per month

Work Location: In person