Executive - Customer Support

We are seeking a **Customer Support Executive** with 2 to 5 years of experience to manage and enhance customer relationships through systematic support, follow\-ups, and resolution. The ideal candidate will be a proactive communicator, tech\-savvy, and customer\-centric.

• *Roles and Responsibilities:**

• Serve as the first point of contact for clients regarding queries, requests, and issue resolution.
• Manage and update customer records in the CRM system.
• Track and follow up on client interactions, service requests, and feedback.
• Coordinate with internal teams (technical/support/sales) to ensure timely resolution of client issues.
• Analyze customer feedback and suggest improvements to processes and services.
• Generate CRM\-related reports and dashboards for internal review.
• Ensure a high level of customer satisfaction and retention.

• *Required Skills \& Qualifications:**

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2\-7 years of proven experience in a CRM or client servicing role.
• Hands\-on experience with any CRM tools
• Strong verbal and written communication skills.
• Good analytical and problem\-solving abilities.
• Ability to manage multiple client accounts and work under deadlines.

• *Preferred Attributes:**

• Experience in real estate or ERP domain will be a plus.
• A customer\-focused mindset with strong interpersonal skills.
• Ability to work collaboratively across departments.

• *I**f you are interested you can come for interview on 27th,28th and 30th October between 11am to 4pm, but kindly confirm over email before coming.

Pay: ₹20,000\.00 \- ₹350,000\.00 per month

Work Location: In person