EXL Service is hiring for an Executive role in travel operations, requiring 12 to 18 months of experience. The primary duty is managing voice interactions with US-based business travelers, handling all aspects of travel bookings including air, hotel, car, and rail. You will process changes, cancellations, and refunds while providing policy guidance and cost-effective solutions. Proficiency with Global Distribution Systems (GDS) and internal tools is necessary. The role demands strong communication skills, the ability to manage escalations professionally, and consistent adherence to quality, compliance, and productivity standards to ensure customer satisfaction and SLA compliance.