Field & Services Engineer- Bengaluru,India

• *About Diversified:**

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award\-winning team specializes in delivering solutions for the most complex, large\-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

• *What to Expect:**

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

• *Position Summary:**

The Field \& Services Engineer is a technical resource. A key focus in this role will be commissioning and auditing installation works in a timely manner so that they meet the desired standards of finish quality prior to the handover to the client. The role also includes contribution to technical review of proposals to ensure functionality objectives can be met as well as technical support and response to escalation from the service team.

Undertaking commissioning of all installed systems including but not limited to:

• Audio functions (microphones, switchers, audio conferencing, DSP etc)
• Video functions (switchers, routers, video conferencing etc)
• Control systems (AMX/Crestron, Extron, LAN, RS\-232 etc)
• Providing succinct and accurate communication to all stakeholders within a project. i.e., status updates, defects, issues and resolutions, forecast timelines

• *Commissioning duties are defined to include:**

• Pre\-configuration of devices prior to deployment to site.
• Remote commissioning for APAC projects
• Preparation of documentation and consideration of commissioning practices and philosophies for each project
• Configuration and alignment of all devices to industry best practice and company standards
• Testing of complete systems / sub\-assemblies / sub systems as a functional unit

• *Field Service Support:**

• Demonstrate commitment to our customers by solving complex and technically challenging faults
• Provision of high\-quality customer technical support on customer audio visual systems, with priority to those with SLA’s
• Provide onsite service maintenance and fault finding including third party repairs where necessary
• Document all service work performed, including client\-initiated callouts and preventative service inspections
• Provide Service Desk agents with technical support to help report on and close out incidents
• Remote commissioning for APAC projects
• Review of presales and post sales engineering to ensure buildability and achievement of required functional outcomes.
• Serving as a point of escalation for the service team, including attendance at site when required.
• Quality assurance requirements, such as cleaning, checking, labelling and defects reporting.
• Systems must be commissioned so they are in a fully functioning manner and clean prior to client acceptance of the system.
• Requires thorough inspection and accountability on outstanding items for system completion (needs to help “make it happen” after installation)

Qualifications \& Education Requirements

• *Required:**

• Construction Induction Card
• Diversified training modules
• QSys Level 1 \& 2
• Biamp Tesira Certified

• *Desired:**

• AMX Trained
• Cisco Trained
• Crestron Trained
• Extron Trained
• Infocomm/AVIXA trained.
• Polycom Trained

Skills \& Experience Requirements

• Knowledge of audio\-visual systems and video conferencing
• Excellent communication (verbal and written) skills and client interfacing skills.
• Outstanding computer skills (with good knowledge of Microsoft Office suite)
• Analytical and problem\-solving skills.
• Ability to work as part of a team.
• Practical experience in systems installation methods, servicing or other relevant experience,
• Relevant qualifications and certifications preferred.
• Time management skills, including the ability to prioritise, delegate and escalate where required.
• Active participation in professional development in the technology fields, including relevant technology news, journals, associations and focus groups as required to maintain a deep knowledge of the systems we install and support.
• Requirement to travel and work flexibility due to deadlines

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers\-at\-diversified or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.