Franchise Success Manager

We are looking for a Franchise Success Manager to serve as the primary point of contact for our franchise partners. In this role, you will be responsible for maintaining partner profitability, brand alignment, operational efficiency, and driving sales performance through data insights across all outlets.

Key Responsibilities

• *1\. Franchise Partner Relations \& Operations**

• Manage day\-to\-day relationships with all operating franchise partners, including onboarding, regular check\-ins, and resolving operational queries.
• Conduct structured monthly business reviews covering outlet sales, operational margins, customer feedback, and action plans.
• Manage operational escalations regarding supply chain, inventory pricing, staffing, and local marketing support.
• Track outlet health, sales trends, payment schedules, and operational compliance to support at\-risk locations early.
• Maintain standardized playbooks for new outlet launches and support during the first 90 days.

• *2\. Data \& Sales Performance**

• Analyze outlet\-level performance metrics from Point of Sale (POS) systems, food delivery platforms, and online search listings (order volume, average order value, ratings, uptime).
• Identify performance bottlenecks across underperforming outlets and implement targeted action plans.
• Manage digital storefront performance, including listing visibility, promotional campaigns, ad spend efficiency, and review management.
• Benchmark outlet metrics across the network to standardise best practices.
• Prepare concise weekly performance scorecards for senior leadership.

• *3\. Internal Alignment \& Coordination**

• Serve as the central liaison between franchise partners and internal teams (Operations, Supply Chain, Marketing, Finance).
• Synthesize partner feedback to contribute to ongoing product, menu, and process improvements.
• Collaborate with performance marketing teams on hyper\-local promotional campaigns.
• Conduct compliance checks and brand standard audits to maintain network quality.

Core Deliverables (First 12 Months)

• Drive same\-store sales growth across franchise outlets.
• Maintain high franchise partner retention and satisfaction rates.
• Improve delivery platform ratings and order volume across all locations.
• Optimize resolution times for partner queries and operational challenges.

Requirements

• **Experience:** 4 to 8 years in Franchise Operations, Partner Management, Account Management, or Multi\-unit F\&B / QSR management.
• **Analytical Skills:** Strong proficiency in Microsoft Excel or Google Sheets, with the ability to interpret P\&L statements and financial reports.
• **Platform Knowledge:** Experience working with major food delivery aggregator dashboards, campaign tools, and listing management systems.
• **Communication:** Excellent verbal and written communication skills in English and Hindi (proficiency in regional languages like Marathi is a plus).
• **Stakeholder Management:** Strong negotiation, conflict resolution, and documentation habits.
• **Mobility:** Willingness to travel across outlet locations as needed.

Preferred Qualifications

• Prior experience within a fast\-growing F\&B franchise or cloud kitchen ecosystem.
• Familiarity with CRM systems (HubSpot, TeleCRM, or similar tools).
• Experience with business intelligence (BI) tools and reporting dashboards.

Benefits \& Culture

• Direct visibility with leadership and involvement in strategic growth initiatives.
• Career progression opportunities tied to brand and store count expansion.

Pay: ₹18,000\.00 \- ₹40,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Work Location: In person