Front Office Executive (Receptionist)

• *Key Responsibilities Front Desk Operations \& Client Engagement** ∙

• Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment. ∙
• Handle walk\-in inquiries and manage waiting areas for optimal comfort. ∙Manage appointment bookings, cancellations, and rescheduling through internal systems.
• Ensure a positive customer experience throughout the client journey.
• Support client retention efforts through personalized engagement and timely follow\-ups.
• **Scheduling and Coordinating** Coordinate treatment schedules with doctors, therapists, and wellness consultants.
• Send timely reminders for therapy appointments and follow\-up consultations.
• Facilitate smooth day\-to\-day workflow across front office, wellness staff, and admin.
• Communicate with Ashram Admin and external partners/vendors where applicable.
• **Housekeeping \& Facility Oversight** ∙Supervise housekeeping activities to maintain a clean, serene, and functional environment.
• Maintain and track inventory of therapy consumables and center supplies.
• Coordinate with vendors for regular procurement and service requirements.
• **Communication \& Client Support** ∙Answer incoming calls, emails, and messages professionally and promptly. ∙
• Getting testimonials from clients (google reviews, video and text testimonials)
• Address client queries and feedback with empathy and clarity.
• Maintain updated client records, therapy registers, and service logs.
• **Sales Support \& Billing** ∙Guide clients on wellness services, therapy packages, and benefits. ∙
• Support upselling of wellness plans, memberships, and retail products. ∙
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
• **Preferred Skills \& Qualities** ∙Excellent verbal and written communication skills. ∙
• Organized, proactive, and customer\-focused mindset with empathetic attitude. ∙
• Comfortable using basic software for scheduling and billing.
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.
• Shows the ownership in assigned job duties.

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person