Front Office Executive

• *Job Summary:** As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer\-first attitude are essential for success.

• *Desired/Key Skills:**

● Guest relations \& communication,

● Front desk \& appointment management,

● Patient care coordination,

● Sales \& client retention

• *Roles and Responsibilities:**

• *1\. Front Desk Operations \& Client Engagement**

• Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
• Handle walk\-in inquiries and manage waiting areas for optimal comfort.
• Manage appointment bookings, cancellations, and rescheduling through internal systems.
• Ensure a positive customer experience throughout the client journey.
• Support client retention efforts through personalized engagement and timely follow\- ups.

• *2\. Scheduling \& Coordination**

• Coordinate treatment schedules with doctors, therapists, and wellness consultants.
• Send timely reminders for therapy appointments and follow\-up consultations.
• Facilitate smooth day\-to\-day workflow across front office, wellness staff, and admin.
• Communicate with Ashram Admin and external partners/vendors where applicable.

• *3\. Housekeeping \& Facility Oversight**

• Supervise housekeeping activities to maintain a clean, serene, and functional environment.
• Maintain and track inventory of therapy consumables and center supplies.
• Coordinate with vendors for regular procurement and service requirements.

• *4\. Communication \& Client Support**

• Answer incoming calls, emails, and messages professionally and promptly.
• Getting testimonials from clients (google reviews, video and text testimonials)
• Address client queries and feedback with empathy and clarity.
• Maintain updated client records, therapy registers, and service logs.

• *5\. Sales Support \& Billing**

• Guide clients on wellness services, therapy packages, and benefits.
• Support upselling of wellness plans, memberships, and retail products.
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

• *Preferred Skills \& Qualities**

• Excellent verbal and written communication skills.
• Organized, proactive, and customer\-focused mindset.
• Comfortable using basic software for scheduling and billing.
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education

• Bachelor's (Preferred)

Work Location: In person