JOAN Technologies is appointing a Head of Customer Success for its Bangalore location, a senior leadership role requiring over 25 years of experience. This position owns the profit and loss for the function and is charged with scaling a revenue-driving customer success model across product, SaaS, and ISP domains. The head will lead efforts to increase income from existing clients through renewals, upsells, and expansions, leveraging deep technical and enterprise account management expertise. Responsibilities include building strategic client relationships, ensuring product adoption, identifying growth opportunities, and managing large teams to meet financial targets. The role transcends traditional support, focusing explicitly on monetizing customer outcomes. Compensation aligns with market standards for this pivotal, P&L-accountable position.