Head of Customer Success

• *Head – Customer Success**

Bangalore, India

• *About the Role**

We are looking for a seasoned and strategic **Head of Customer Success** to lead and scale global customer success function at Aprecomm. This is a leadership role requiring a strong blend of **technical expertise, business acumen, and customer\-centricity**.

The ideal candidate will bring over **25\+ years of experience**, with a proven ability to **own P\&L, drive revenue growth, and build long\-term customer relationships**, especially in technology\-driven environments.

• *What You’ll Do**

• *Customer Success Leadership**

• Lead and scale the Customer Success organization across regions
• Define and execute customer success strategies aligned with business goals
• Build a high\-performance, customer\-centric culture

• *P\&L Ownership \& Revenue Growth**

• Own and manage P\&L for customer success and services business
• Drive revenue through renewals, upsell, cross\-sell, and expansion strategies
• Identify monetization opportunities within the existing customer base

• *Customer Engagement \& Retention**

• Build and manage relationships with CXOs and senior stakeholders
• Ensure high customer satisfaction, retention, and long\-term value realization
• Act as an escalation point for critical customer issues

• *Technical \& Solution Expertise**

• Leverage strong technical understanding to engage with product, engineering, and customer teams
• Drive solution adoption, value realization, and customer outcomes
• Translate customer needs into product and service improvements

• *Operational Excellence**

• Establish KPIs, dashboards, and governance models for customer success
• Drive forecasting, customer health tracking, and performance reviews
• Collaborate with Sales, Product, and Delivery teams for seamless execution

• *What We’re Looking For**

• *Experience**

• 25\+ years of experience in Customer Success, Delivery, or Sales leadership roles
• Strong background in telecom, networking, SaaS, or technology\-driven industries
• Proven experience in owning P\&L and driving revenue growth
• Demonstrated success in managing large enterprise customers

• *Skills**

• Strong technical acumen with the ability to engage in solution\-level discussions
• Excellent stakeholder management and relationship\-building skills
• Strategic thinking with execution excellence
• Strong leadership and team\-building capabilities
• Customer\-first mindset with strong business orientation

• *What Success Looks Like**

• High customer retention and satisfaction (CSAT/NPS)
• Significant revenue growth from existing customers
• Strong adoption of products and solutions
• Scalable and high\-performing Customer Success organization

• *Why Join Us**

• Leadership role with high visibility and impact
• Opportunity to shape the global customer success strategy
• Work with cutting\-edge technology and global customers
• Fast\-growing, innovation\-driven organization

Pay: ₹77,611\.58 \- ₹103,093\.12 per month

Work Location: In person