Ensures that three quotations have been obtained for all items purchased.
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.
*Administration**
Maintains organised files of all pertinent audit records.
*Financial**
Understands thoroughly Hyatt International objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.
Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.
Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centre’s profitability.
Provides a system of monitoring the data input by operation level personnel.
Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded. In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.
Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.
Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing.
Audits revenue from other Operated Departments such as Garage, Pro shops, Laundry and Business Centre for completeness.
Ensures that all the day’s Banquet revenue has been recorded.
Checks the daily General Cashier’s report against recorded cash movement.
Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Director of Finance’s office.
Verifies that the computerised Daily Report reflects completely all of the day’s transactions.
Reviews paid\-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.
Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.
Spot checks the accuracy of regular and contractual room rates in the system.
Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorised.
Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet captain’s/automatic kitchen orders.
Audits the List of Voided Restaurant Checks for proper approvals and explanations.
Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.
Reviews the guest ledger balances daily and research questionable movements.
Investigates late charges and skippers. All details should be forwarded to the Credit manager for further action.
Ensures that all employees’ City Ledger Accounts are closed at month end.
Carries out surprise checks of rooms, fitness centre attendance and car park collections, etc.
Carries out surprise cash counts of cashier’s floats.
Carries out surprise foreign currency counts.
Monitors the organised execution of the night audit program by Front Office personnel.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
*People**
Develops Accounting Clerk to work following the operational, financial, administrative philosophies.
Through hands\-on management, supervises closely all Accounting Clerk in the performance of their duties in accordance with policies and procedures and applicable laws.
Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
Develops and assists with training activities focused on improving skills and knowledge.
Monitors employees’ morale and provides mechanisms for performance feedback and development.
Assists to conduct annual Performance Development Discussions with employees if required and supports them in their professional development goals.
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
*Other duties**
Attends and contributes to all training sessions and meetings as required.
Is knowledgeable in statutory legislation in taxes, employee and industrial relations.
Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Accounting function as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.