Infra Engineer

• *Job Summary**

We are seeking an experienced and dedicated **Infrastructure Engineer** to manage and support IT infrastructure operations. The ideal candidate should possess a minimum of **4 years of relevant experience**, strong expertise in **Windows environments**, **end\-user support**, and **network infrastructure**, along with proven experience in **team handling (minimum 5 members)**. The candidate must have effective English communication skills and be willing to work in the **US shift**.

• *Key Responsibilities**

• Manage, monitor, and maintain IT infrastructure to ensure system availability, stability, and performance.
• Administer, configure, and troubleshoot **Windows environments** and related infrastructure components.
• Provide **end\-user support** by troubleshooting hardware, software, system access, email, and IT\-related issues.
• Monitor and troubleshoot **network\-related issues**, including LAN/WAN, switches, routers, VPN, and connectivity problems.
• Lead and manage a team of **minimum 5 members**, ensuring smooth daily operations and productivity.
• Handle incidents, service requests, and issue tracking through ticketing tools.
• Monitor infrastructure performance and troubleshoot system\-related issues proactively.
• Coordinate with internal teams and clients to ensure timely issue resolution and operational support.
• Perform regular system maintenance, updates, and patch management.
• Maintain accurate documentation of incidents, troubleshooting steps, configurations, and infrastructure processes.

• *Required Skills \& Qualifications**

• Minimum **4 years of experience** in **IT Infrastructure / System Administration**.
• Mandatory experience in **team management** (minimum **5 team members**).
• Strong hands\-on experience in **Windows administration and support**.
• Experience in **End User Support / Desktop Support** for handling user\-level technical issues.
• Basic to intermediate experience in **network administration and troubleshooting**.
• Experience with ticketing tools such as:
• ServiceNow
• Jira
• Freshservice
• ManageEngine
• Strong verbal and written communication skills in English.
• Willingness to work in the **US Shift**.
• Good analytical, troubleshooting, and problem\-solving skills.

• *Educational Qualification**

• Bachelor’s Degree / Diploma in **Computer Science**, **Information Technology**, or a related field.

Pay: From ₹30,000\.00 per month

Work Location: In person