Key Account Manager

• *Working with us**

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We are an equal\-opportunity employer and believe that organisations shine when everyone is given a voice, which is why we have several cross\-functional teams that allow for difference of opinion and healthy debate, fostering a community of committed and responsible professionals.

We provide an open and stimulating environment to employees to realise their true potential. Our people are our biggest asset, which is why we offer one of the best employee benefit packages in the market and reward those who show outstanding commitment to work and creativity.

Vidyavihar

Job Summary

The Key Account Manager (KAM) – Logistics is responsible for managing and

growing strategic client accounts by delivering end\-to\-end logistics solutions. The

role focuses on customer retention, revenue growth, contract management, and

cross\-functional coordination to ensure high service levels across freight,

warehousing, transportation, and supply chain services.

Key Responsibilities

Account Management \& Growth

 Manage and develop relationships with customers.

 Act as the primary point of contact for assigned customers.

 Onboard, implement new projects for customers and handover the projects to

operations

 Drive revenue growth and margin improvement within existing accounts.

Client Relationship \& Service Delivery

 Understand client supply chain needs and propose tailored logistics solutions.

 Ensure service level agreements (SLAs) and KPIs are met or exceeded.

 Handle escalations, resolve service issues, and coordinate corrective actions.

 Conduct regular business reviews (QBRs/MBRs) with customers.

Commercial \& Contract Management

 Prepare and negotiate pricing, contracts, and rate agreements.

 Monitor profitability and cost drivers for each account.

 Support tender responses and contract renewals.

Internal Coordination

 Work closely with operations, customer service, finance, and procurement

teams.

 Ensure that Monthly Billing is done on time. Follow up for collections.

 Ensure smooth onboarding of new clients and new lanes/services.

 Communicate customer forecasts, volume changes, and special requirements

internally.

Reporting \& Analysis

 Track account performance, volumes, revenue, and customer satisfaction.

 Maintain CRM records and provide regular sales and performance reports.

 Monitor market trends and competitor activity.

Key Requirements

Education

 Bachelor’s degree in Business, Logistics, Supply Chain, or related field.

Experience

 4–7 years of experience in logistics, freight forwarding, 3PL, or supply chain

sales.

 Proven experience managing key or strategic accounts.

 Strong understanding of logistics operations (air/sea/road freight,

warehousing, Last Mile Distribution, Transportation).

Skills \& Competencies

 Strong relationship\-building and negotiation skills.

 Commercial mindset with focus on profitability.

 Excellent communication and presentation skills.

 Ability to manage multiple accounts and priorities.

 Data\-driven, analytical, and detail\-oriented.

 Proficient in CRM and MS Office tools.

Key Performance Indicators (KPIs)

 Revenue and margin growth per account

 Customer retention rate

 SLA and service performance

 Customer satisfaction scores

 Contract renewal success

• *Reports To:** Vice President\- Business Development

• *Number of Reportee:** no one

##### **Job Overview**

Primary objective of the job position is to add new business to the company in the business of:

• e\- commerce fulfilment
• Flipkart, Amazon \& Myntra fulfilment programme
• Marketplace B2B services
• General \& Modern Trade B2B services
• Custom bonded warehousing

##### **Job Description**

• Cold calling to prospective customer (Big Brands / Enterprise / Corporate) who wants to keep their product in our warehouses for doing their B2B, B2C and D2C Business
• Understanding requirements of the customer and analysing profitability of the company while generating new business.
• Arranging meeting
• Doing feasibility study and preparing service contract with the prospective customer
• Cross selling to existing customer and up selling
• Ensure proper documentation and formalities in coordination with the On boarding team.

• *Qualification:** MBA/PGDBM

• *Experience:** 6\-10 years

• *Industry Exposure:** Any industry except edutech and hotel. Candidates from the experience of Enterprise Business / Consumer Brands will be preferred.

• *Pre\-Requisite:**

• Cold Callings **–** 30/40 calls per day
• Outbound Expert – Dig and get data and get meetings
• Meetings **–** 2 Meetings per day

At Emiza, we always have a place for fresh talent. If you don’t see an open position but still feel like you fit here, write to us at

careers@emizainc.com