Key Account Manager

• *Job Summary**

We are looking for a proactive and student\-focused Student Success Manager / Key Account Manager to serve as the primary point of contact for students, parents, and tutors. The role involves managing student relationships, coordinating classes, monitoring academic progress, and ensuring a seamless learning experience. The ideal candidate should have strong communication and relationship management skills, with a focus on improving student engagement, satisfaction, retention, and academic outcomes.

• *What you'll do**

• **Student \& Parent Coordination:**
• Act as the primary point of contact for students and parents, addressing queries and providing timely updates.
• Match students with suitable tutors based on their academic needs, learning styles, and goals.
• Manage class scheduling, rescheduling, and coordination between students, parents, and tutors.
• **Academic Outcome Management:**
• Monitor student performance and progress against defined academic goals.
• Coordinate with tutors to ensure personalized learning plans are followed and adapted as needed.
• Share regular progress updates and actionable insights with parents.
• Identify students at risk of disengagement or poor performance and implement timely intervention strategies.
• **Tutor Collaboration \& Quality Assurance:**
• Work closely with tutors to maintain high teaching standards and student engagement.
• Provide feedback and performance insights to improve the overall learning experience.
• Identify and resolve tutor\-student mismatches, conflicts, and other concerns.
• **Student Retention \& Relationship Management:**
• Build strong relationships with students and parents to improve satisfaction and long\-term retention.
• Proactively address concerns and ensure a positive and consistent learning experience.
• Identify opportunities to improve engagement and strengthen student commitment to learning.
• **Operational Excellence:**
• Maintain accurate records of student progress, communication, and academic milestones.
• Ensure timely follow\-ups and smooth coordination across all stakeholders.
• Contribute to process improvements and best practices for student success operations.

• *What we're looking for**

• A bachelor's degree in Education, Psychology, Business, or a related field.
• Freshers or candidates with 1–2 years of experience in academic coordination, student counselling, customer success, or relationship management.
• Excellent communication and interpersonal skills, with the ability to engage effectively with parents, students, and tutors.
• Strong organizational and time management skills, with the ability to manage multiple students and stakeholders simultaneously.
• A proactive, problem\-solving mindset with a strong focus on student satisfaction and academic outcomes.
• Ability to handle concerns, resolve conflicts, and manage relationships with professionalism and empathy.
• A results\-oriented approach with the ability to drive student engagement, retention, and overall satisfaction.

Pay: ₹300,000\.00 \- ₹350,000\.00 per year

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: Remote