Network Associate (L1)

• *Job Summary:**

The L1 Network Associate is responsible for providing first\-level technical support for network\-related issues within the ISP/Telecom infrastructure. This role involves monitoring network performance, resolving basic network faults, escalating complex issues to higher levels, and ensuring uninterrupted internet services to customers.

• *Key Responsibilities:**

• Monitor network performance, uptime, and alerts using NMS tools.
• Respond to and resolve Level 1 network incidents, alarms, and service requests within defined SLAs.
• Troubleshoot basic faults in broadband, FTTH, leased lines, and wireless links.
• Perform routine health checks and report abnormalities to senior engineers.
• Coordinate with field engineers for on\-site support and maintenance activities.
• Escalate unresolved issues to L2/L3 network engineers with proper documentation.
• Maintain accurate incident and resolution records in the ticketing system.
• Assist in configuration of CPE devices, modems, ONTs, and routers as required.
• Provide technical support to internal teams and end customers when necessary.
• Follow standard operating procedures (SOPs) for network operations and maintenance.

• *Key Requirements:**

• Diploma or Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
• Should have completed CCNA
• 1–2 years of experience in ISP/Telecom network operations or technical support.
• Basic understanding of networking concepts (TCP/IP, LAN, WAN).
• Familiarity with common network equipment: routers, switches, modems, ONTs.
• Knowledge of network monitoring and ticketing tools is an advantage.
• Good communication skills to coordinate with customers and internal teams.
• Willingness to work in rotational shifts, including nights and weekends.

• *Key Skills:**

• Basic troubleshooting skills.
• Customer service orientation.
• Ability to work under pressure and follow escalation protocols.
• Team player with attention to detail.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• Network Associate : 1 year (Preferred)

Language

• English (Preferred)

Work Location: In person