The Operations Manager for the call center will oversee all daily activities within the customer support unit. With over five years of experience in call center or BPO operations, the role demands strong leadership to manage large teams and drive performance in a KPI-focused setting. Key responsibilities include directing day-to-day operations to ensure service levels, productivity, and quality targets are consistently met. The manager will continuously monitor performance metrics, implement improvement plans, and handle serious escalations by resolving complex customer issues. The position requires strategic planning to enhance overall customer satisfaction and operational efficiency, with location subject to company requirements.