In the Operations Manager role at Ascent BPO Services Pvt. Ltd. in Uttar Pradesh, you will manage multiple BPO processes, including sales and customer support for inbound and outbound functions. Leading Team Leaders, Supervisors, and Executives, you will drive the team toward operational and business targets. Responsibilities include monitoring daily productivity, attendance, performance metrics, and service levels. You will develop strategies to improve efficiency and performance, ensure adherence to policies, quality standards, and client requirements, and analyze reports to identify improvement areas. Conducting team reviews, coaching sessions, and performance evaluations is essential, as is collaborating with HR for recruitment, training, and workforce planning. Handling escalations and ensuring timely resolution of issues, along with monitoring key performance indicators, will be ongoing focus areas.
Ascent BPO Services Pvt. Ltd. · UP, IN