Program Manager

Responsibilities: **Position Title: Program Manager** **Designation:****Principal Consultant** **Years of Experience:****15\-17 years** **Business Unit:****IT** **Location:****Pune** **Role Description****:**

The Program Manager role is responsible for managing a Program or a small portfolio in regards to Operations, Business/Domain, and Customer Management aspects.

This role will have;Leader of Leaders� responsibilities and can also have the HR leadership responsibilities for the team members of the project/s or Scrum Team/s.

• *Key Responsibilities:** **People Management**

• *1\.**Conduct appraisals and build development plans for team members

2\.Mentor team members to build application/system expertise in the relevant domains

3\.Ensure the operational stability for the team and provide inputs to Sr Delivery Manager/Program Manager for resource continuity and backup planning

• *Program Management**

Delivery Management* Manage Operations and deliveries as per committed scheduled timelines, SLA�s and Quality targets

• Manage programs that span different disciplines and diverse technologies and tools set
• Get a program level understanding of the tasks undertaken and execute on planning, execution, monitoring and controlling of the programs
• Status reporting, Metrics generation at BU level \& analysis
• Establish and continually improve program/ project management and execution processes

Resource Management

\-Human Capital Plan \- Identification of required skills for the program based on BUstrategy, forecasting the resource needs* Identify hiring and training needs, plan \& drive trainings for team

• Handling appraisal and feedback for the team
• Vendor Management and Remote Delivery Management based on program needs

Risk Management* Ensure appropriate risk management processes and controls with respect to compliance with PFG standards and Indian Cyber Security Act

• Business continuity plans with respect to processes and people

Cost Management* Forecast and budget adherence

• Unit Cost and Staff Welfare management

• *Contribution to Organizational Initiatives**

1\.Understand BU level HLIs and Operational Plans. Participate in BU level initiatives.

2\.Understand Principal, Pune long term strategy and contribute towards the Principal, Pune level HLIs.

3\.Assist the senior leadership in the communication and Change Management.

Qualifications

• *Job Description – T8 Program Manager (BPDA)****Role Overview**

BPDA (Benefits \& Protection Data \& Analytics) is a data engineering and analytics team aligned to B\&P, structured into product\-based squads across Pune and Hyderabad. With ongoing product transformation, BPDA seeks a T8 Program Manager to provide unified leadership, stabilize delivery, and accelerate analytics\-data engineering integration. This senior leader will serve as the single\-threaded owner of BPDA’s portfolio, ensuring governance, stakeholder alignment, and strategic scaling of data and analytics capabilities. **Key Responsibilities*** **Leadership \& Execution Competencies**

• + Drive execution and engineering excellence through governance and prioritization, empowering frontline leaders to deliver.

+ Drive adoption of GenAI capabilities in the SDLC for efficiency and quality.

+ Establish strong portfolio/program governance across multiple data products.

+ Communicate effectively with executive stakeholders, demonstrating strong presence and influence.

+ Facilitate structured solutioning and problem\-solving, including decision\-making and escalation handling.

+ Contribute to technology decisions at a portfolio level.

+ Mentor and calibrate frontline leaders, building leadership capability and succession pipelines.

+ Deliver critical feedback and take timely talent actions, including identifying high\-potential performers.

+ Demonstrate strategic thinking and thought leadership, connecting the dots across teams and shaping long\-term vision.

+ Manage diverse stakeholders across the shores, ensuring alignment and buy\-in.

+ Lead change management initiatives to embed new operating models smoothly.

• **Technical \& Data Fluency**
• + Understand data engineering concepts such as pipelines, warehousing, and data product integration.

+ Guide analytics strategy, including BI, reporting, and embedding analytics into product squads.

+ Evaluate and scale AI/data science use cases responsibly, ensuring business value.

+ Provide oversight on data governance, including compliance, quality, and stewardship frameworks.

• *Required Background \& Expectations*** 16–18\+ years in technology or data\-related leadership roles.
• Prior experience running cross\-functional programs.
• Track record of improving delivery reliability, throughput, and team effectiveness.
• Important Notes:
• + Prior deep data experience is not an absolute requirement.

+ Candidates must demonstrate **above\-average learnability** in Data Engineering, Analytics, and AI/Data Science to succeed in this role.

• *Impact of the Role*** Stabilize product transformation with firm governance.
• Strengthen cross\-shore execution and stakeholder alignment.
• Fully integrate data and analytics delivery models.
• Improve talent stability and career pathways.
• Unlock strategic value.