Program/Project Management Lead

• *Project Role :** Program/Project Management Lead

• *Project Role Description :** Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

• *Must have skills :** ServiceNow Human Resource Service Delivery (HRSD)

• *Good to have skills :** NA

Minimum **12** year(s) of experience is required

• *Educational Qualification :** 15 years full time education

Summary

As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role also includes coordinating efforts across different teams and adapting plans as necessary to meet evolving business needs, fostering a collaborative and results\-driven environment.

Roles \& Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the planning and execution of project activities to ensure milestones are met effectively.
• Facilitate clear communication channels among stakeholders to promote transparency and alignment.
• Monitor project risks and implement mitigation strategies to minimize impact on delivery.
• Support the development and mentoring of junior team members to enhance overall team capability.

Professional \& Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Strong knowledge of project management methodologies and best practices related to program delivery.
• Experience in stakeholder management and effective communication across diverse teams.
• Ability to analyze complex problems and develop practical solutions that benefit multiple teams.
• Skilled in coordinating cross\-functional teams to achieve project goals within defined timelines.
• Competence in monitoring project progress and adjusting plans to meet changing requirements.

Additional Information

• The candidate should have minimum 12 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our Chennai office.
• A 15 years full time education is required.

15 years full time education