Quality Analyst — Back-Office Operations

We are looking for a meticulous Quality Analyst to monitor and improve the accuracy, compliance, and consistency of our back\-office operations teams. You will be the quality guardian across data entry, document processing, and operations workflows.

Ranchi, Jharkhand

Full\-Time

Analyst / Senior Analyst

2–5 years experience

• *Responsibilities**
• -------------------

• Conduct daily sampling and auditing of back\-office transactions — data entry, document verification, and processing tasks.
• Score agent/associate work against defined quality parameters and accuracy checklists.
• Provide structured, actionable feedback to associates and team leaders within 24 hours of audit.
• Identify error patterns and root causes — distinguish individual performance issues from systemic process failures.
• Maintain QA dashboards: accuracy rates, error type distribution, team\-level and associate\-level trends.
• Participate in calibration sessions with clients to align quality standards.
• Contribute to SOPs and training materials based on recurring error patterns.
• Support process improvement initiatives by providing quality data and recommendations.
• *Requirements**
• ---------------

• 2–5 years in a quality analyst or quality assurance role in BPO or back\-office operations.
• Strong attention to detail — ability to catch errors in high\-volume, repetitive tasks.
• Proficiency in MS Excel (VLOOKUP, pivot tables, basic charts) for quality reporting.
• Excellent written communication skills for feedback and reports.
• Systematic, process\-oriented mindset.
• Graduate degree in any discipline.
• *Nice to Have**
• ---------------

• Familiarity with ISO 9001 or Six Sigma quality frameworks.
• Experience with RPA or automation quality assurance.
• Prior experience in BFSI or healthcare back\-office environments.
• *About Ayuda Solutions**
• ------------------------

Ayuda Solutions is a technology\-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13\+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi\-tech and e\-commerce — combining AI automation with expert human operations.

With 800\+ professionals, ISO 27001 certification, and a 4\.4\-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.

### **Ready to Apply?**

Send your CV and a brief note about why you're the right fit for this role. We respond to every application within 3 business days.

Opens your email app addressed to

careers@ayudasolutions.com

#### **Role Details**

DepartmentOperations

LocationRanchi

TypeFull\-Time

LevelAnalyst / Senior Analyst

Experience2–5 years

#### **What We Offer**

Health insurance — self \+ family

Performance bonus

Six Sigma certification sponsorship

L\&D access to Ayuda Academy

Internal mobility to QA Lead and Process Excellence roles