As a Senior Executive Quality Analyst, you will leverage strong voice process expertise to monitor and audit travel consultant interactions across calls, emails, and chats. Your focus will be on ensuring quality and compliance with standards. Key duties include auditing the handling of GDS queues like ticketing, schedule changes, and refunds, verifying consultant knowledge of airline fare rules for exchanges and reissues, and reviewing accuracy on hotel booking platforms. You must ensure adherence to airline policies, visa regulations, and company SOPs, while analyzing workflows to identify inefficiencies and recommend improvements. A graduate degree in any discipline is required.