Reservation Executive

• *Required Skills \& Qualifications:**

• Freshers are welcome.
• 0–1 year of experience in reservations, hospitality, or a related field.
• Strong communication skills in English (knowledge of additional languages is a plus).
• Basic knowledge of reservation systems and booking management software.
• Ability to handle multiple tasks efficiently in a fast\-paced environment.
• Strong attention to detail and a customer\-first mindset.

• *Key Responsibilities:**

• Handling Reservations and Booking Management
• Process and confirm reservations through multiple booking channels.
• Update guest details, ensure accurate documentation, and assist with payment collection.
• Handle booking modifications, cancellations, and refunds in accordance with company policies.
• Create and maintain booking records in the reservation software.
• Respond promptly to guest inquiries regarding room availability, rates, and services.
• Assist guests with special requests, including early check\-in, late check\-out, and room preferences.
• Provide clear and accurate information regarding property policies, amenities, and travel assistance.
• Communicate booking details effectively to ensure a smooth and hassle\-free reservation experience.
• Work closely with the Revenue \& Sales teams to ensure timely booking confirmations.
• Coordinate with the Operations team to facilitate seamless check\-in and check\-out experiences.
• Share guest preferences and special requests with relevant teams to enhance customer satisfaction.
• Maintain daily records of reservations, cancellations, and guest inquiries.
• Monitor booking trends and provide insights into occupancy and demand patterns.
• Ensure accurate record\-keeping and data entry within reservation systems.
• Ensure all bookings comply with VOYE HOMES’ reservation, cancellation, and refund policies.

Job Types: Full\-time, Permanent

Pay: ₹16,500\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience

• Hotel Reservations: 1 year (Preferred)

Shift availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person