Resort Manager

Key Responsibilities

1\. Managerial Responsibilities

• Oversee resort operations and guide the property to optimize revenues, profitability, and growth.
• Ensure the highest standards of guest comfort, hospitality, and personalized service.
• Forecast occupancy trends, room revenue, average room rate, and operational performance.
• Plan and budget revenues and operational costs for Rooms, Housekeeping, Food \& Beverage, and related

departments.

• Create a positive work culture with high employee morale, continuous learning, and development

opportunities.

• Utilize employee feedback to develop and implement improvement action plans.
• Implement systems and procedures that improve operational efficiency, cost control, and guest

satisfaction.

• Participate actively in recruitment, manpower planning, and performance management processes.
• Benchmark and innovate products and services in line with changing customer expectations and market

trends.

• Drive a performance\-oriented culture across all levels of employees.
• Ensure achievement of budgeted revenue targets for Rooms, Spa, Souvenir Shop, Food, and Beverage

operations.

• Assist in menu planning, pricing, and event\-specific menu development.
• Ensure operational compliance with food safety regulations and hygiene standards.

2\. Operational Responsibilities

• Ensure prompt, efficient, and accurate guest service through regular monitoring of guest feedback and

operational performance.

• Maintain and enforce operational standards for equipment, systems, and resort processes.
• Develop departmental trainers in coordination with the Training Department and oversee resort\-wide

learning initiatives.

• Conduct timely market and competitor analysis, particularly for Food \& Beverage pricing and positioning.
• Supervise and direct the daily activities of Front Office, Food \& Beverage, and Housekeeping teams.
• Establish and monitor service standards related to cleanliness, room amenities, and public area

maintenance.

• Ensure bar inventory control, opening and closing stock procedures, bar summaries, and cash deposits are

properly maintained.

• Ensure compliance with bar control and inventory management policies
• Review and monitor monthly inventory reports across all departments.
• Efficiently manage inventories of linen, crockery, cutlery, glassware, supplies, and operational equipment.
• Monitor consumption of cleaning materials and implement cost\-efficient usage practices.
• Plan and implement preventive maintenance and deep cleaning schedules for guest rooms and public

areas.

• Optimize manpower deployment and staff scheduling to maintain productivity and service standards.
• Ensure adherence to Standard Operating Procedures (SOPs) for key control, lost and found, safety, and

guest service processes.

• Coordinate closely with Engineering for maintenance and repair requirements.
• Participate in Manager\-on\-Duty (MOD) responsibilities as required.
• Perform any additional operational duties assigned by Management.

Financial \& Business Accountability

• Interpret accounting and financial reports to monitor operational and financial performance.
• Drive profitability and cost optimization without compromising guest experience and service quality.
• Ensure departmental budgets and financial objectives are achieved.
• Support strategic planning and business growth initiatives.

Learning \& Team Development

• Track departmental performance and ensure timely performance appraisals.
• Encourage continuous learning and skill enhancement across departments.
• Promote quality management and training initiatives to improve operational efficiency and guest service

standards.

• Develop leadership capability and succession planning within teams.

Coordination \& Working Relationships

The Resort Manager shall coordinate with

• All Department Heads and Supervisors
• Sales \& Marketing Team
• Public Relations Team
• Corporate / Head Office Teams
• Internal and External Stakeholders

Qualifications \& Experience

Qualification

• Post Graduate in Hotel Administration / Hospitality Management or equivalent.

Experience

• Minimum 10–12 years of experience in hotel or resort administration with exposure to multi\-department

hospitality operations and leadership of hotel teams.

Authority

The Resort Manager shall have authority over

• Department Heads and operational teams
• Recruitment and manpower approvals
• Departmental performance reviews
• Operational and guest\-related decision\-making
• Resource allocation and issue resolution

Pay: ₹80,000\.00 \- ₹130,000\.00 per month

Benefits

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person