We are seeking a Senior Analyst with 3–6 years of experience in Application Support, L2 Support, SharePoint Administration, Microsoft 365 Administration, ServiceNow reporting, Major Incident Management, Power Platform support, Azure AD / Entra ID, and ITIL\-based ITSM processes. The role will support global applications and collaboration platforms, with primary responsibility for SharePoint Online, SharePoint 2013, SharePoint\-based applications, SPFx components, Microsoft 365 services, incident management, service request fulfilment, problem management, and operational reporting.
Expected to have strong technical support experience across SharePoint, Microsoft Teams, OneDrive, Exchange Online, Azure AD / Entra ID, ServiceNow, and Power Platform, along with experience in technical documentation, stakeholder communication, knowledge management, and support operations. Exposure to customer service practices is good to have.
As a Services Specialist, IT Services on the team, you will be responsible for:
You will be part of a team that supports enterprise applications and collaboration platforms used by global stakeholders across Deloitte. The team focuses on stable operations, timely issue resolution, platform administration, and continuous service improvement across SharePoint, Microsoft 365, and adjacent technologies.
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state\-of\-the\-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
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Requisition code: 352098
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