Senior Client Services Manager

1\. Job Summary

We are looking for a customer\-focused and professional Client Handling Manager to manage client relationships, understand customer requirements, coordinate with internal teams, and ensure a high level of client satisfaction. The candidate will serve as the primary point of contact for clients, manage queries and concerns, monitor service delivery, and support client retention and business growth. The ideal candidate should have excellent communication, problem\-solving, coordination, and relationship management skills.

2\. Key Responsibilities

• Serve as the primary point of contact for clients and maintain strong, professional relationships.
• Understand client requirements, business objectives, and expectations to ensure effective service delivery.
• Communicate with clients through phone calls, emails, online meetings, and in\-person discussions.
• Handle client queries, complaints, feedback, and service\-related concerns promptly and professionally.
• Coordinate with internal teams, including Sales, Business Development, Marketing, Product, and Technical Support, to resolve client issues.
• Monitor project progress, service delivery timelines, and client commitments to ensure timely completion.
• Provide regular updates to clients regarding project status, product developments, and issue resolution.
• Maintain accurate records of client interactions, requirements, complaints, follow\-ups, and resolutions.
• Identify opportunities to improve client satisfaction, strengthen relationships, and increase customer retention.
• Conduct client follow\-ups to collect feedback and ensure satisfaction with the company's products and services.
• Manage escalated client issues and coordinate with management to implement appropriate solutions.
• Support client onboarding by explaining product features, service processes, and relevant procedures.
• Identify opportunities for upselling, cross\-selling, and additional business based on client requirements, where applicable.
• Prepare daily, weekly, and monthly reports on client activities, outstanding issues, feedback, and relationship status.
• Ensure professional communication and maintain confidentiality of client information.
• Work closely with management to improve client service processes and achieve customer relationship objectives.

3\. Required Skills

• Excellent verbal and written communication skills.
• Strong client relationship and customer service management abilities.
• Good problem\-solving, negotiation, and conflict\-resolution skills.
• Ability to manage multiple clients and prioritize tasks effectively.
• Strong follow\-up, coordination, and time\-management skills.
• Proficiency in MS Office, email, Excel, and CRM tools.
• Ability to handle client complaints professionally and identify suitable solutions.
• Strong organizational skills and attention to detail.
• Ability to coordinate with cross\-functional teams and management.
• Knowledge of IT products, software services, or EdTech solutions is an added advantage.

4\. Educational Qualification

• MBA in Marketing, Business Administration, or Management is preferred.

5\. Experience

• **Preferred experience:** 2–5 years in client relationship management, customer success, account management, or customer service.
• Experience handling corporate clients, IT services, software products, or EdTech customers is preferred.
• Experience managing client escalations and coordinating with internal teams is an advantage.

Role Expectations

The selected candidate is expected to build strong client relationships, ensure timely communication, resolve client concerns, coordinate effective service delivery, and contribute to long\-term client satisfaction and business growth.

Pay: ₹20,000\.00 \- ₹70,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person