Senior Customer Support Executive

• *Customer Support Executive – US Telecom Process (Voice/Chat/Blended)**

• *Location:** Pune – Hinjewadi Phase 3 (Work from Office)

• *Job Summary:**

We are hiring Customer Support Executives for a US Telecom Process. The role involves handling customer calls and chats, resolving queries, and ensuring excellent customer service.

• *Key Responsibilities:**

• Handle inbound customer calls and chats professionally.
• Resolve billing, technical, account, and product/service\-related queries.
• Escalate complex issues when required.
• Maintain accurate records of customer interactions.