+ Administer Windows, Ubuntu, macOS, Active Directory, cloud domain controllers, file servers, and endpoint security solutions.
+ Manage Microsoft 365, Google Workspace, MDM (Scalefusion/Intune), DLP, MFA, PAM, and endpoint protection platforms.
+ Monitor network, server, and security performance; troubleshoot connectivity, VPN, AWS Workspace, RDP, and encryption\-related issues.
+ Perform system updates, patch management, vulnerability remediation, backups, and disaster recovery activities.
+ Maintain IT assets, documentation, operational reports, and compliance\-ready records.
+ Support ISO 27001, SOC 2, VAPT, and other audit requirements, including evidence collection and remediation tracking.
+ Monitor SIEM tools, conduct log reviews, support incident response, and enforce security policies and best practices.
+ Participate in change management, business continuity (BCP), and disaster recovery (DR) planning and testing.
+ Lead infrastructure projects, vendor evaluations, capacity planning, and continuous improvement initiatives.
+ Provide technical support, user training, and ensure adherence to service\-level agreements (SLAs).
+ Strong understanding of networking, routing, VLANs, firewalls, and cybersecurity principles.
+ Experience with SIEM, vulnerability management, ITSM, MDM, and DLP solutions.
+ Knowledge of virtualization technologies (VMware/Hyper\-V) and automation tools (PowerShell).
+ Excellent troubleshooting, documentation, and communication skills.
+ Certifications such as CCNA, CCNP, or equivalent are preferred.
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