Senior Software Engineer - ITS-032

Req Id: 4642

Posting Start Date: 11/3/26

Job Description

Software Developer IV(Billing)

Job Profile Summary

Performs product design, bug verification, release testing, and beta support which may require research and analysis. May assist in performing on\-site client work. This role focuses on Oracle BRM (Billing and Revenue Management) development and testing, supporting billing, rating, invoicing, and payment functionality for the product portfolio.

Career Level Summary

• Requires specialized depth and/or breadth of expertise in own job discipline or field
• Leads others to solve complex problems
• Works independently, with guidance in only the most complex situations
• May provide functional leadership to teams or projects

Critical Competencies

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer\-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem\-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer\-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

• Performs highly complex product design activities, which may require extensive research and analysis.
• Performs design, implementation, and maintenance of complex, multiple product modules/sub\-systems.
• Participates in product design meetings.
• Performs complex bug verification, release testing and beta support for assigned products.
• Researches problems discovered by QA or product support and develops solutions to the problems.
• Conducts unit testing and integration testing for functionality and limits.
• May assist in performing on\-site client work on complex applications.
• Documents development work.
• Researches and understands the marketing requirements for a product, including target environment, performance criteria, and competitive issues.
• Researches new technology or development tools to remain informed of current technology.
• Contributes to test strategy, test plan, and test case writing, and executes test scenarios.
• Tests BRM functional areas such as Accounts, Billing, Invoicing, GL, Payments, Accounts Receivable, UEL, Pipeline usage processing, Collections, Product Management, and Discount Management.
• Performs Testnap scripting with FLIST payloads for BRM opcodes.
• Responds to testing inquiries from users; provides demos of applications tested in QA and walkthroughs of QA test cases, defects, and tools.
• Diagnoses and fixes defects in billing, invoicing, rating/pricing, and payment\-processing modules, prioritizing revenue and customer impact.
• Designs and implements approved enhancements and change requests (new rate plans, billing rules, integration endpoints, reporting fields) against the agreed backlog.
• Maintains integrations with upstream/downstream systems (CRM, payments, general ledger, tax engines) and remediates integration failures.
• Performs code reviews, maintains technical documentation, and keeps the billing codebase's test coverage and code quality within agreed standards.
• Participates in release planning and executes production deployments/rollbacks for billing\-system changes under the agreed change\-control process.
• Supports root\-cause analysis and provides fixes for production incidents affecting billing accuracy or availability.

Knowledge

• Advanced technical knowledge in software development methodologies, design and implementation
• Advanced knowledge of Rackspace infrastructure and architecture and business impact of technologies

BRM Skills

• Strong hands\-on experience with Oracle BRM 7\.4/7\.5 implementation, customization, and support.
• Deep understanding of BRM architecture including CM, DM, FM, Policy Opcodes, and PCM framework.
• Expertise in custom opcode development, policy customization, and FM development.
• Proficiency in PCM APIs, FLists, POIDs, PIN Macros, Testnap, and BRM debugging tools.
• Extensive experience in product modelling, pricing configuration, charge offers, discount offers, bundles, and package management using PDC.
• Strong knowledge of real\-time rating, batch rating, rerating, discounting, and balance management processes.
• Experience with billing, invoicing, accounts receivable, payments, collections, dispute management, and revenue management functions.
• Hands\-on experience with Pipeline Manager, EDR processing, REL, UEL, suspense management, and recycling mechanisms.
• Expertise in developing MTA applications, custom Data Managers, and BRM integrations with external systems.
• Experience integrating BRM with CRM, Order Management, Mediation, Provisioning, ERP, and Payment Gateway platforms.
• Strong Oracle Database, SQL, and PL/SQL development skills including stored procedures and performance tuning.
• Experience in performance optimization, troubleshooting, and tuning of BRM applications and environments.
• Proficiency with BRM utilities and tools including Pricing Center, Customer Center, Developer Center, Payment Center, and Paymentech Server.
• Experience with Billing Care, REST APIs, web services, and modern customer self\-service solutions.
• Proven ability to deliver across the full software development lifecycle within Agile environments, including design, development, testing, deployment, and production support.

Education

• Bachelor's Degree required, preferably in field related to role.

Certifications

None specified.

Experience

• Typically requires 3 to 6 years of Oracle BRM Billing Development experience, to include general billing functionality, account management, invoicing, rating, billing, payment processing, pricing, configuration, and bundling